ManageEngine Desktop Central MSP is ranked 10th in Remote Monitoring and Management Software with 5 reviews while NinjaOne is ranked 9th in Remote Monitoring and Management Software with 3 reviews. More ManageEngine Desktop Central MSP Cons → All we have is only 24/five support available from the vendor.' We would then only have to add a little more information which would save time.' 'Although they say it is an enterprise solution, we don't have 24/seven human support. They call us with the user's information but if it was possible for them to populate the information when they log the user on IM, and when clicking on ADManager in the system, the information could populate there. This was the only issue I found with my colleague.' 'When there is a new user at a store, for example, you have to create it in the ManageEngine Desktop Central MSP AD but the process could be better. The cloud version of this solution does not have this problem, but on the premise version, it was fairly cumbersome to apply to the Desktop Central server. 'Stability is sometimes negatively affected by updates.' 'The partnership models and subscriptions can be improved, as regional master resellers sometimes hog the space.' 'Since this is an on-premise solution we had to update it a couple of times, and because we needed to use a command line to the server, it was not very easy, at least at that time to update the solution. More ManageEngine Desktop Central MSP Pros →

Overall, the solution is easy to connect to the user's system.' The user on the other side will receive a prompt stating that there is someone trying to connect to your system, they can accept or decline the connection. You can select that you want to assist the user. On this product, you are connecting to the user's computer, it prompts you for what you want to do. For example, when you remoting to the user's system, you don't have that option to only log in. This means a lot more accuracy in terms of the patches and making sure it's all up to date.' 'The interface is intuitive, easy to use, and has a low learning curve.' 'Easy to manage and it looks good.' 'The solution is easy to understand. We have done quite a lot of testing compared to other vendors with identifying the vulnerabilities.

Additionally, it is easy to use.' 'The features that I have found most valuable are the threats and patches element of it. 'The most valuable feature was the patching system to apply Windows or other programs and the ability to install operating systems in computers using the network.

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